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Terms of use

Terms of Use of the E-Shop of H.M. HOUSEMARKET (CYPRUS) LIMITED

GENERAL
The navigation and use of the www.ikea.com.cy  website and its services by the visitor/user presupposes its unconditional agreement with the following terms of use, which apply to all content included on its webpages. Therefore, the visitor/user must read these terms carefully before using the services of the website and if he/she does not agree, he/she must refrain from using its services and content. The visitor/user is requested to check the content of the terms of use for possible changes. The continued use of www.ikea.com.cy  after any changes have been made, constitutes unconditional acceptance by the visitor / user of these terms.

For members of ΙΚΕΑ Family customer loyalty program of H.M. HOUSEMARKET (CYPRUS) LIMITED who make purchases on www.ikea.com.cy , additional specific terms apply: https://www.ikea.com.cy/en/ikea-family/terms-and-conditions/

1. GENERAL TERMS
The webpage www.ikea.com.cy is the official electronic store (e-shop) of the company “Η.Μ.  HOUSEMARKET (CYPRUS) LIMITED”, member of the Fourlis Group, with Company Registration Number ΗΕ165206 and activity at “Retail Home Furnishings and Catering Items”. The company’s registered seat is located in 5, Esperidon, 4th floor, 2001 Nicosia, tel.  22502502 -for landline, international or mobile phone calls subject to the pricing policy of your provider, email: cs.cyprus@ikea.com.cy .
H.M. HOUSEMARKET (CYPRUS) LIMITED is always aiming to offer the best possible service to our customers. The present e-shop enables both our customers and internet users to be informed directly about the products offered by our company, to make their purchases online, as well as to create a user account that will facilitate their purchases. Our website gives our customers the opportunity to be informed about the existing stock in all the physical IKEA stores of our network. Our electronic store is served and supplied exclusively from its own separate warehouse and it is not possible to cover orders from the stock of other stores.

2. INTELLECTUAL PROPERTY

All components of the design of the website, the text, the graphics, the selection and the settings, constitute the intellectual property of " Η.Μ. HOUSEMARKET (CYPRUS) LIMITED” and are protected under the relevant provisions of Cyprus law, European law and international conventions. All rights reserved, any text or image bearing the IKEA symbols are trademarks or registered trademarks and are used herein with the permission of their respective owners.

3. PRIVACY POLICY

Each person visiting the website www.ikea.com.cy (user) can navigate its webpages and make use of its services and content either as visitor or as registered user and processing of their personal data resulting of such access is subject to the present policy. For specific services (such as the online kitchen planning appointment, the home furinishing advice etc.) additional policies apply and the user is notified when ordering these services. For members of ΙΚΕΑ Family customer loyalty program of H.M. HOUSEMARKET (CYPRUS) LIMITED who make purchases on www.ikea.com.cy, additional specific terms apply for processing of the relevant personal data: https://www.ikea.com.cy/en/ikea-family/terms-and-conditions/

Any user who wishes to make an online purchase from www.ikea.com.cy may also choose two (2) ways to complete it: either as a visitor or as a registered user.

3.1 Lawfulness and Purpose of Processing, Transparency, and Data Accuracy
The company under the name Η.Μ. “HOUSEMARKET (CYPRUS) LIMITED” with registered address at: 5 Esperidon, 4th floor, 2001 Nicosia, hereinafter referred to as  “HOUSEMARKET (CYPRUS) LIMITED”,  is the controller of the personal data of any visitor/registered user on the website www.ikea.com.cy and controls the processing of its data, which complies with the General Data Protection Regulation 679/2016/EU (GDPR) and Law 125(I)/2018..

H.M. HOUSEMARKET (CYPRUS) LIMITED informs the users of its website on the following:

3.1.a For the processing of the personal data related to the navigation of the content and performance of online purchases on the website www.ikea.com.cy, H.M. HOUSEMARKET (CYPRUS) LIMITED relies on the following legal bases:

  • Performance of a contract (Article 6, paragraph 1, letter (b) of the GDPR): In order to achieve the purpose of the performance of the distance sales contract, or to take steps at the user’s request prior to the conclusion of such a contract, and, in particular, to enable the user to complete its orders in com.cy, it is necessary to process the personal data provided by the user during registration or in the order form when placing his/her order and to record and track the user’s transactions. The purpose of this necessary data processing is the completion of each order, the communication and the notification messages concerning the order processing steps, the provision of any clarifications related to the order and generally the analysis and information for the purchases the user has made in order to fulfill H.M. HOUSEMARKET (CYPRUS) LIMITED contractual obligations (including taking actions related to the commercial guarantee provided by H.M. HOUSEMARKET (CYPRUS) LIMITED), the delivery of the order to the selected address, the identification and verification of the user, where necessary, deliveries to the user related to the performance of an order/request, and the notification on the existing product stock, as well as other purposes related to the orders via the online shop, as described in the general Terms of Use of the website and online shop of H.M. HOUSEMARKET (CYPRUS) LIMITED (e.g. for the purposes of products return etc.). Ιn addition, the facilitation of registered users by creating a user account with completed pricing and shipping data, information about his/her purchases, management of his/her commercial communication preferences with H.M. HOUSEMARKET (CYPRUS) LIMITED and if he/she is also a member of the IKEA Family customer loyalty program of H.M. HOUSEMARKET (CYPRUS) LIMITED and makes purchases through www.ikea.com.cy, his/her rewarding with points and privileges resulting from his/her purchases.
  • Legitimate interests (Article 6, paragraph 1, letter (f) of the GDPR):  Some processing of personal data is required for the improvement of the services provided by M. HOUSEMARKET (Cyprus) Ltd, the evaluation of our products and services, customer satisfaction surveys, the participation of our customers in live product presentations on our website, the detection of fraud attempt or misuse and any collaboration with judicial and regulatory authorities. In case you contact us with a question related to our products and services before making a purchase or receiving a service, we will need some of your data to be able to answer you, as it is in our legal interest to facilitate the consumers when making their purchases so that they can have a great shopping experience from our stores. Also, data processing is necessary for the regular communication with the visitor and/or the registered user via telephone,  mail,  email, mobile phone message  (SMS) or any other appropriate means of communication using the user’s contact information, which has been lawfully obtained, during the use of ikea.com.cy, in relation to the products and services offered by H.M. HOUSEMARKET (CYPRUS) LIMITED within the context of their transactional relationship ( according to ePrivacy Directive and Section 106(2) of 2004, Law 112(I)/2004) and for as long as the user does not object to such communication. This communication may include information on H.M. HOUSEMARKET (CYPRUS) LIMITED products/services and/or promotions and/or competitions, surveys, in order to improve its products and services provided to its customers as well as other promotional activities for similar purposes. In addition, H.M. HOUSEMARKET (CYPRUS) LIMITED may communicate with the visitor and/or registered user via OTT messaging services such as Viber, WhatsApp etc, for the purposes of better communication and cost efficiency. Registered users are able to choose the means of communication used by H.M. HOUSEMARKET (CYPRUS) LIMITED through their personal account on www.ikea.com.cy. Changes to these communication preferences may take up to 30 days to become active, due to technical reasons. Finally, H.M. HOUSEMARKET (CYPRUS) LIMITED considers that its legitimate interests include the presentation and promotion of the company and its stores, as well as its products and services on social media and other Information Society Services, also allowing other users of these networks to participate in promotions as well as to declare that they like ("like") our page and to post comments about our products/services.
  • For compliance with M. HOUSEMARKET (CYPRUS) LIMITED legal obligations (Article 6, paragraph 1, letter (c) of the GDPR): such could be, for example, obligations under tax legislation, accounting legislation, etc. The purposes of processing in those cases are the compliance with the respective legal obligation by H.M. HOUSEMARKET (CYPRUS) LIMITED under the applicable legislation.
  • Consent (Article 6, paragraph 1, letter (a) of the GDPR: (a) With the user’s consent, optional cookies are installed (for further information, please refer to the Cookies Policy).

    b) The activity arising from targeting/advertising cookies may be used along with the user’s preference to receive personalized information, as well as IKEA ideas/offers tailored to the user’s interests and preferences within our online store. To receive such personalized information, the visitor/user may provide their email address in the designated field, thereby giving consent for direct marketing purposes and for the provision of tailored communications and offers.

3.1.b.Every registered user has the right to access, the right but also the obligation, rectify and update his/her personal data that he/she discloses and  must notify H.M. HOUSEMARKET (CYPRUS) LIMITED for any change in his/her personal information entered during his/her registration in the H.M. HOUSEMARKET (CYPRUS) LIMITED electronic store (e-shop)  for his/her own better service.


3.2 Processing and categories of personal data. Rights of the visitors/registered users

a) Processing of Personal Data: For online  purchases, H.M. HOUSEMARKET (CYPRUS) LIMITED will process the user's personal data completed by him/her during the creation of his account and/or in his order registration form, in order to complete his/her specific order through our online store. Each user of the online store ikea.com.cy may choose 2 ways to complete an online purchase order and to enter his/her personal data:

  1. As a visitor: In this case the visitor’s collected personal data will be retained in a form allowing identification by M. HOUSEMARKET (CYPRUS) LIMITED for forty (40) days from the delivery or completion/cancellation of the specific order and the data processing will concern only the performance of the distance sales contract and other purposes of processing stated in this Privacy Policy (after that 40-day period the data will be anonymized). Certain data, however, proving the conclusion and fulfillment of the transaction and/or other data related to the transaction, as well as proof for the notification for the processing of the personal data, shall be retained in a form allowing identification after the expiry of that period (under the previous sentence) for compliance with legal obligations of H.M. HOUSEMARKET (CYPRUS) LIMITED (e.g. for tax purposes) and/or for the establishment, exercise and/or defence of legal claims. Also, even after the 40-day period, the visitor’s contact data will be retained and used by H.M. HOUSEMARKET (CYPRUS) LIMITED for marketing purposes, unless the user has stated that he does not wish such communication (opt-out).
  2. As a registered user of the e-shop: In this case the user has created a user account in our e-shop and his/her personal data will be retained in a form allowing identification by M. HOUSEMARKET (CYPRUS) LIMITED until the user requests the deletion of the data or of his/her account (after he/she makes such a request his/her data will be anonymized). Certain data, however, proving the conclusion and/or fulfillment of the transactions and other data related to the transactions, as well as proof for the notification for the processing of the personal data, shall be retained in a form allowing identification for compliance with legal obligations of H.M. HOUSEMARKET (CYPRUS) LIMITED (e.g. for tax purposes) and/or for the establishment, exercise and/or defence of legal claims. Also, even after the registered user requests the deletion of his/her account, its contact data will be retained and used by H.M. HOUSEMARKET (CYPRUS) LIMITED for marketing purposes, unless he/she has stated that he/she does not wish such communication (opt-out). The registered user can, at any time, change or rectify his/her data by logging into his/her account inwww.ikea.com.cy (login) with his/her  username and password.
  3. b) Personal Data Category 

In particular, the personal data each user must provide (regardless of whether it places an online order as a visitor or a registered user) in order to carry out any transaction through the H.M. HOUSEMARKET (CYPRUS) LIMITED e-shop (ikea.com.cy) and to place orders of its products/services are the following:

  • The user’s first and family name
  • The shipping address for the products/services ordered
  • The billing address (in case it is different from the shipping address)
  • Invoicing information (in case an invoice has been requested)
  • Contact telephone number
  • The user’s e-mail address

In addition to the above, H.M. HOUSEMARKET (CYPRUS) LIMITED also collects and stores the following personal data for the registered users:

  • Order history
  • Frequency of visits
  • Products/services in the cart or wish list
  • Participation in promotions

In the event that products/services are requested to be delivered to a third party other than the visitor or the registered user, the latter acknowledges that he/she is fully responsible to notify and to obtain proper consent from the designated recipient, for the communication of the recipient’s personal data to H.M. HOUSEMARKET (CYPRUS) LIMITED for the sole purpose of delivering the relevant products/services, and assumes full responsibility for any claims made by that person (recipient) against H.M. HOUSEMARKET (CYPRUS) LIMITED.


The credit/debit card details used by the visitor or the registered user are not retained by H.M. HOUSEMARKET (CYPRUS) LIMITED during the transaction but are entered directly in the secure environment of the partner company (VIVA Wallet, JCC Payments Systems, PayPal) that has undertaken the credit/debit card billing and processing.

The visitor and the registered user are also informed that, as far as the communication with them by H.M. HOUSEMARKET (CYPRUS) LIMITED is concerned, H.M. HOUSEMARKET (CYPRUS) LIMITED processes the contact information that the user has provided in accordance with the applicable legislation (in the context of Section 106(2) of the Regulation of Electronic Communications and Postal Services Law of 2004, Law 112(I)/2004). In addition, when the notification for changes of the General Terms of Use of the website and online shop of H.M. HOUSEMARKET (CYPRUS) LIMITED and the present Privacy Policy are sent through SMS/viber/email etc. messaging services to the user and contain a hyperlink, it is possible to record the IP address of his/her electronic device (mobile, tablet, computer, etc.) in order to be able to prove that the user did receive the update.

For the users of our website who participate in online live presentations of our products through our website www.ikea.com.cy , we collect only the username they choose to use to participate and comment on the presentations.

For visitors and registered users of the website who wish to evaluate their shopping experience through the dedicated forms on our website ikea.com.cy, no personal data entry is required. In the event that personal data is included in the free text of the comments, it is automatically deleted.

c. Data recipients: For the personal data that are necessary for the fulfilment of each of the above-mentioned purposes of processing, and responsibilities of each recipient, the recipients of the user’s personal data may include:

  1. The respective employees of H.M. HOUSEMARKET (CYPRUS) LIMITED
  2. The tax, audit, supervisory, or other competent authorities, in the event of a relevant audit, as well as any other authorities provided for by law.
  3. The company which provides customer management services regarding H.M. HOUSEMARKET (CYPRUS) LIMITED physical and electronic stores, as well as of members of the loyalty programs (CRM services) and which has undertaken inter alia the registration, updating and maintenance of the relevant database as data processor on behalf of H.M. HOUSEMARKET (CYPRUS) LIMITED according to the H.M. HOUSEMARKET (CYPRUS) LIMITED specific written instructions and/or any other company which may render to H.M. HOUSEMARKET (CYPRUS) LIMITED similar data processing services in the future instead of or in cooperation with the above company.
  4. External partners providing H.M. HOUSEMARKET (CYPRUS) LIMITED with internet services,  storage and management of online orders, courier services or group delivery of products,  product assembly services and sales data analysis services,  e-commerce service providers, marketing service providers, online content providers and organizers of events such as live product presentations, service providers offering product review services and services related to visitor satisfaction measurement and customer service call centers, as well as other persons providing services to H.M. HOUSEMARKET (CYPRUS) LIMITED. and which are subject to specific strict data processing conditions agreed with  H.M. HOUSEMARKET (CYPRUS) LIMITED as the Data Controller,    
  5. In view of the sending of communication through SMS and OTT messaging services (such as Viber, WhatsApp, etc.) H.M. HOUSEMARKET (CYPRUS) LIMITED utilizes the mobile phone numbers it processes lawfully, and certain personal data is provided to the respective service providers and mobile operators. For more information about this data processing, please see the respective terms and privacy policies applied by the respective service providers/mobile operators.

For all data collecting and processing procedures, H.M. HOUSEMARKET (CYPRUS) LIMITED requires by its employees, processors and agents to fully comply with the provisions of the EU General Data Protection Regulation 2016/679 (GDPR) as well as with the applicable national laws in force in relation to personal data protection and they are bound by contractually agreed compliance obligations. H.M. HOUSEMARKET (CYPRUS) LIMITED requires its employees, website providers, as well as its third-party partners to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of the personal data of its visitors/registered users and to have adopted and implemented procedures for the personal data management and processing in a manner that is lawful and ensures protection in accordance with the GDPR).

d) Data subject rights:

Any visitor or registered user, as a data subject, may exercise his/her rights at any time, as provided for in the General Data Protection Regulation 679/2016 EU, and in particular Articles 12 to 23 thereof and the national legislation; more specifically:

  1. The right to receive information and obtain access to and/or to receive copy of the data processed by H.M. HOUSEMARKET (CYPRUS) LIMITED: the data subject has the right to receive confirmation if personal data related to him/her are being processed and, if so, to receive access to the data and information related to them, as well as a copy of this data.
  2. The right to restrict the processing of his/her data: the data subject may require from H.M. HOUSEMARKET (CYPRUS) LIMITED the restriction of processing of personal data concerning him/her.
  3. The right to rectify/complete or erase some or all (the right to erasure all data is also called “right to be forgotten”) of his/her personal data: the data subject may require from us the rectification of inaccurate personal data concerning him/her, the completion of incomplete personal data concerning him/her (taking into account the purposes of the processing), as well as the erasure of personal data concerning him/her.
  4. The right to object, that is to oppose the processing of his personal data: the data subject has the right, at any time and on grounds relating to his/her particular situation, to object to the processing of personal data that is based on legitimate interest.
  5. The right to data portability: If H.M. HOUSEMARKET (CYPRUS) LIMITED processes personal data on the basis “performance of a contract to which the data subject is a party” or on the basis “consent”, the data subject may require from H.M. HOUSEMARKET (CYPRUS) LIMITED that the data subject receives the personal data in a structured, commonly used and machine-readable format and/or that H.M. HOUSEMARKET (CYPRUS) LIMITED transmits the personal data to another personal data controller.
  6. The right to withdraw consent where consent constitutes the legal basis for the processing of personal data. In the event of withdrawal of consent, H.M. HOUSEMARKET (CYPRUS) LIMITED will cease the relevant processing activities; however, such withdrawal shall not affect the lawfulness of processing based on consent before its withdrawal.

H.M. HOUSEMARKET (CYPRUS) LIMITED will take the actions requested by the data subject (by exercising any of the above-mentioned rights) only where the conditions regarding the respective right under the General Data Protection Regulation 679/2016 EU are met.

The aforementioned rights may be exercised as follows:

To exercise the right to access, to erase (in part or in its entirety) or  to rectify/complete their personal data, H.M. HOUSEMARKET (CYPRUS) LIMITED provides the opportunity to registered users of the www.ikea.com.cy website to view, rectify/complete their personal data through their personal account on the www.ikea.com.cy website, using the menu option “My Account” and the field “Personal Details” or to request access, partial or total erasure or rectification/completion  of their data via email to cs.ecommerce@ikea.com.cy  or to dpo@ikea.com.cy.Users of www.ikea.com.cy who place orders as visitors can exercise the above rights by sending an e-mail to cs.ecommerce@ikea.com.cy or to dpo@ikea.com.cy.

To exercise the right to manage commercial communications by H.M. HOUSEMARKET (CYPRUS) LIMITED on any or all channels of communication (email, SMS or Viber on mobile phone, etc.) any registered user can manage them through his/her personal account in www.ikea.com.cy using the menu option "Personal Data Management" (applies only to registered users) or by sending an e-mail to cs.ecommerce@ikea.com.cy or dpo@ikea.com.cy.

Regarding the right of data portability, H.M. HOUSEMARKET (CYPRUS) LIMITED provides the option the data subjects (only to registered users of www.ikea.com.cy) to obtain their personal data in a structured, commonly used and machine-readable format designated by the competent supervisory authority,  or/and have them transmitted to another data controller, by submitting the relevant request to the e-mail address: cs.ecommerce@ikea.com.cy or to dpo@ikea.com.cy. 

Regarding the right to withdraw consent:

  1. To withdraw consent on cookie installation, please refer to the Cookies Policy, under the section How Can You Manage or Disable
  2. Any visitor or registered user receiving personalized communications has the right to withdraw consent at any time by selecting the “Unsubscribe” option in any such communication they receive. H.M. HOUSEMARKET (CYPRUS) LIMITED informs that, in the event of withdrawing consent by clicking “Unsubscribe” in personalized communications, visitors/registered users will be removed from the IKEA personalized communications mailing list. Such removal will not affect any information received via IKEA Family or due to being registered users of http://www.ikea.com.cy.The right to withdraw consent for receiving personalized communications may also be exercised by sending an email to the email address dpo@ikea.com.cy.

In case of the exercise of any of the aforementioned rights, H.M. HOUSEMARKET (CYPRUS) LIMITED shall take any reasonable and technically feasible steps to satisfy the data subject’s request within one (1) month as of the date of the valid submission of such request. In such a case, the data subject is notified that there is a minimum of its data that is necessary to be retained by H.M. HOUSEMARKET (CYPRUS) LIMITED, in order to safeguard its legitimate interests.  It is also noted that in order to submit a valid request, identification of the requester may be required, in order to ensure that the personal data for which any of the above actions is requested indeed belong to the natural person making the request.

The account deletion of the registered user of www.ikea.com.cy may be performed via email request to the e-mail address: cs.ecommerce@ikea.com.cy.  In addition, in the event that a registered user is also a member of the IKEA Family loyalty program and has linked his IKEA Family card with his/her registered user account in the e-shop located at www.ikea.com.cy , such user must be aware that his/her account with IKEA Family and the related personal data will be retained without being erased even if the registered user account in www.ikea.com.cy  is deleted, since this electronic account (of the registered user)  constitutes a distinct means of trading with H.M. HOUSEMARKET (CYPRUS) LIMITED MARKET and serves a different purpose of processing of the collected data.

  1. e) Data retention period:

The personal data of the user who places an order as a visitor will be anonymized H.M. HOUSEMARKET (CYPRUS) LIMITED after forty (40) days from the completion or cancellation of the specific order.

The data of the registered user shall be retained and processed by H.M. HOUSEMARKET (CYPRUS) LIMITED until the registered user requests the deletion of his/her account. Nevertheless, some required personal data relating to the transactions of the registered user/visitor with H.M. HOUSEMARKET (CYPRUS) LIMITED  as well as proof of notification for the processing of his/her data may be retained as information about the visitor or the  registered user as a means of proving the lawful processing of such data by H.M. HOUSEMARKET (CYPRUS) LIMITED and/or for ensuring the legal claims of the parties and/or for the compliance with legal obligations, e.g. for tax purposes.

Recorded telephone calls, including customer service calls and telephone customer satisfaction surveys, are retained for a period of up to two (2) months and are subsequently deleted. Further information regarding the collection and processing of personal data in the context of telephone communications with H.M. HOUSEMARKET (CYPRUS) LIMITED is available in the General Data Protection Policy.

The data and comments collected in the context of your communication with H.M. HOUSEMARKET (CYPRUS) LIMITED whether through the online contact form at www.ikea.com.cy or via email, are retained by the Customer Service Department of H.M. HOUSEMARKET (CYPRUS) LIMITED for 5 years from the date of your communication and are subsequently anonymised for statistical purposes.

Certain essential information related to customer/visitor/user requests or communications may be retained for as long as necessary to fulfill the respective request and until the expiration of the period during which the relevant case or transaction may be legally contested.

  1. f) Special Categories of Personal Data:For the purposes of this processing, M. HOUSEMARKET (CYPRUS) LIMITED neither collects, nor requires the disclosure of sensitive personal data (special categories of personal data).

    g) Right to information and right to lodge a complaint with the Data Protection Authority (DPA): For any information regarding his/her personal data, as well as its processing and protection, each data subject may contact the Data Protection Officer (DPO) of H.M. HOUSEMARKET (CYPRUS) LIMITED (Data Protection Officer) in the email dpo@ikea.com.cy and in the call line 22502488. Provided that the responses or actions of H.M. HOUSEMARKET (CYPRUS) LIMITED are not satisfactory, he/she is informed that he/she has the right to lodge a complaint with the competent supervisory authority (Data Protection Authority, 1 Iasonos str, 1082 Nicosia, commissioner@dataprotection.gov.cy).

    h) Technical and Organizational Measures: H.M. HOUSEMARKET (CYPRUS) LIMITED, its processors and agents/collaborators are contractually bind to implement the appropriate technical and organizational measures to protect, as best as possible, the personal data against accidental or unlawful destruction or loss, alteration, unlawful disclosure or access and, generally, to ensure its lawful processing (including remote data access) as well as to secure the possibility of restoring data availability and access. These measures are intended to establish a level of security that responds to the risks presented by the data processing in question, taking into account the nature and criticality of the data, the technological developments, the cost of implementation and the nature, scope, context and purposes of each particular processing, by implementing procedures for the regular testing, assessment and evaluation of the effectiveness of those techniques and organizational measures. In any case, H.M. HOUSEMARKET (CYPRUS) LIMITED, its processors and its agents/collaborators are contractually bound to maintaining the confidentiality of the personal data and to not disclose or allow access to the personal data to any third party without prior notification of the data subject except when such access is expressly provided for by law.

    i) Social Plug-ins, Buttons Facebook, Instagram, Twitter, Youtube, Pinterest etc.: You can use them if you want. These buttons link to third-party websites that collect and process personal data in accordance with their own policies. We are not responsible for the content of or data processing performed by these websites, and it is your responsibility to be informed about their own privacy policies. We have set these additions to make our Website more functional for its visitors, as well as to advertise our activity and services if you voluntarily share our content on the respective websites. We consider it as our legitimate interest to appear on these social networks and to try to promote our products and services. We rely on our legitimate interests to establish a presence on electronic social networks and to attempt to promote our products and services. If you express your preference on our webpage (e.g. you "like" our page) or followed us ("follow") on an online social networking service, this means, according to the practices of the respective social networks, that you will see messages, advertisements or material posted by us on our respective social media page and that we will obtain information of your public profile in the same social media. If you submit a question through the corresponding page or make a post, it will be visible to all "friends" and "followers" of our page on that specific social network and we can use the features provided by the same network to respond to you. If you send us a personal or direct message (PM or DM), you should know that its content will be accessible, on a case-by-case basis, by certain H.M. HOUSEMARKET (CYPRUS) LIMITED employees, as well as third parties assigned with the management of our social media pages and activity. You should not post on our social media pages or send us messages with offensive or illegal content and you should not share with us personal data of third parties unless you have obtained these parties’ valid consent. You should also not post on our social media pages or use these means of communication to send us any sensitive (special category) data or data of minors, because we cannot ensure the security and limitation of access to these data. Any post or personal/direct message that does not comply with these limitations will be deleted and the user's details may be given to the competent authorities if the post or the message also constitutes an illegal act.

    j) Links to third party websites and applications:     The website www.ikea.com.cy may include links to websites and applications of third parties. Clicking on these links or activating these links may allow third parties to collect or share data about the user H.M. HOUSEMARKET (CYPRUS) LIMITED does not control these third-party websites and is not responsible for their privacy statements and the processing of personal data performed by them. In case the user leaves website www.ikea.com.cy, H.M. HOUSEMARKET (CYPRUS) LIMITED recommends him/her to read the privacy statement on any website he/she visits. Putting these references on the website www.ikea.com.cy is based on H.M. HOUSEMARKET (CYPRUS) LIMITED legitimate interest for improving its services and developing its activity.

3.3. Security

The SSL protocol (Secure Sockets Layer) is currently the global standard on the internet for website certification to web users and for the encryption of data between network users and web servers. An encrypted SSL communication requires all information sent between a user and a server to be encrypted by the sending software and decrypted by the accepting software, thus protecting personal information during transmission. In addition, all information transmitted with SSL is protected by a mechanism that automatically determines whether the data has been changed during transmission.

In addition, the password you set when you register to www.ikea.com.cy constitutes personal security. To allow access to your online account and your personal information available, you must first enter the username and password. For this reason, you must keep this information secure, so it does not fall into the hands of unauthorized third parties. We also advise you to create a password using symbols in combination with alphanumeric characters. Finally, please remember that credit/debit card information is not stored in the company's database during the transaction but entered directly in the secure environment of our partner company (VIVA Wallet, JCC Payments Systems, PayPal) that handles the credit/debit card transactions to which you are redirected to complete the purchase.

H.M. HOUSEMARKET (CYPRUS) LIMITED shall not use the users’ personal data for any purpose other than those stated in these this Privacy Policy without prior notification, and, where necessary, explicit consent by the data subject. If H.M. HOUSEMARKET (CYPRUS) LIMITED reasonably considers the processing of users’ personal data for another purpose necessary, such purpose shall be related and compatible with the purpose for which the data were initially collected, and in any case explicit consent shall be requested if required. Furthermore, before using the data for an alternative purpose, it shall also take into account, inter alia, any link between the purposes for which the data were collected and the purposes of the intended further processing, the context in which the personal data have been collected, the nature of the data, the potential consequences of the intended further processing for the data subjects, and the existence of appropriate safeguards.

Important note: On 10 July 2023 the European Commission adopted its adequacy decision for the EU – US Data Privacy Framework. The adequacy decision concludes that the United States ensures an adequate level of protection – compared to that of the EU - for personal data transferred from the EU to US companies participating in the EU-US Data Privacy Framework. Google LLC participates in the new EU-US Data Privacy Framework. You can view our Cookies Policy here.

H.M. HOUSEMARKET (CYPRUS) LIMITED may change the present Privacy Policy at any time. You should check it regularly for any changes.

Cookie Policy

We use Cookies on our website.

H.M. HOUSEMARKET (CYPRUS) LIMITED has implemented a strict privacy policy for the data protection of the users of the www.ikea.com.cy website.  This Cookie Policy provides you with more information about how we use  “cookies” as well as other automated means to collect, through any browser and device used, specific information about the visitors of our websites, such as the number of our websites users, the most visited of our webpages and websites through any browser and device used.  By collecting this information, we are able to better adapt our website and our advertising to users.

Cookies and other Automated Means of Data Collection

Cookies

Cookies are small text files stored on your electronic device through the use of any browser whenever you visit a website. Cookies may be used to inform us, for example, if you have visited our website in the past or if you are a new visitor, as well as to help us identify which features of our website you are mostly interested in. Cookies can improve your online experience by storing your preferences when you visit a webpage.  

Web Beacons

Web beacons (also known as Internet tags, pixel tags and clear GIFs) are typically transparent graphic images placed on a website. Web beacons are used in combination with cookies to measure the actions of visitors on websites. 

IP and URLs Addresses

An IP address is a unique identifier that electronic devices use to identify and communicate with each other on the Internet. When you visit our websites, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general geographic location of the device and understand from what geographic regions our website visitors come. We may use this information to change the way we present our websites to you to enhance your visit.

An URL (uniform resource locator) is a unique identifier or address for each resource on the internet, in fact it is the address for the web page that you are visiting. We will use this information to see which websites and pages are visited and the way that you navigate through our website.

For the purposes of this Cookie Policy, all of the above-mentioned technologies shall be collectively referred to as ‘cookies’.

What kind of cookies we use?

We use the following categories of cookies on our websites:

Strictly Necessary Cookies

The strictly necessary cookies are essential to carry the proper function of www.ikea.com.cy, since they allow you to browse and use the website features such as access to secure areas, registration forms, wish list, use of the shopping cart and for security reasons. Without these cookies, the website, and our online store (e-shop) cannot function properly.

You can find out exactly which strictly necessary cookies we use in our cookie settings section. It is noted that, apart from those cookies which are strictly necessary for the operation of the website, the general rule is that the placement of a cookie on an end-user device (computer, mobile phone, etc.) requires, in principle, the user’s consent.

Performance and analytics cookies

These cookies collect information about how visitors and registered users use the website, which pages they visit most often, your IP address, the time and duration of access, the type of browser you are using, and whether they receive error messages from the websites. They are used to improve the performance of a website and allow us to collect information about your use on our websites, including the content you choose when browsing our websites, in order to measure the effectiveness and interaction of consumers with the website and to improve it.

These cookies may be provided to us by third party analytics providers but are used only for the purposes associated with our websites (E.g. https://developers.google.com/analytics/devguides/collection/analyticsjs ).

You can find out specifically which performance and analytics cookies we use and choose whether you consent to their installation, in the cookie settings section. 

Also, if you accept these cookies, we will be able to inform you about products/services added to your shopping cart but not purchased yet or your Wishlist, by automated means, i.e. email communications, web push notifications and SMS, according to your commercial communication preferences.

Information about Google Analytics

The website uses Google Analytics for statistical audience measuring. Google Analytics, which relies on the use of cookies, is the most popular service for the collection and analysis of data regarding the behavior of visitors in websites. The purpose of using Google Analytics is to process data in order to optimize the website, such as which page should be improved and how to make it easier to use, but also to conduct cost/benefit analysis for displaying ads.

Cookies are used to process certain information such as the visitors’ IP address, the time at which the visitors accessed the website, the type of browser they are using, the location from which they accessed it, as well as the frequency of their visits. At each visit to our website, this data is transmitted to Google’s servers. In case you also use other Google’s services, it is possible that your data will be processed in combination with other relevant information with the aim of profiling for personalized advertising purposes. We have no control over Google’s policies and practices as far the processing of your data on its behalf is concerned.

For Google Analytics our website uses the «Anonymize IP»  feature which masks or anonymizes your IP address when you access our website. You may find more information about Google's privacy policy here and about the use of cookies by the Analytics service here.

Important note: On 10 July 2023 the European Commission adopted its adequacy decision for the EU – US Data Privacy Framework. The adequacy decision concludes that the United States ensures an adequate level of protection – compared to that of the EU - for personal data transferred from the EU to US companies participating in the EU-US Data Privacy Framework. Google LLC participates in the new EU-US Data Privacy Framework.

In any case, we inform you that you have the option to entirely block the collection of your data by Google Analytics, by installing a plug-in on your preferred browser (plug-in).

Targeting/advertising cookies

These cookies are used to provide content that best suits you and your interests. They can be used to send targeted advertising/promotions, to limit ad views, or to measure the effectiveness of an ad campaign. They may also be used to remember the websites you have visited so as to determine which online marketing channels are most effective and allow us to identify and evaluate external websites and partners that contribute to traffic to our website. The activity based on targeting/advertising cookies may also be used along with your preference to receive personalized information by submitting your email address in the relevant field.

You can find out which targeting/advertising cookies we use and indicate whether you consent to their installation in the cookie settings section.

How Can You Manage or Disable Cookies?

You can always change your cookies preferences (except the strictly necessary cookies) within our website. In case you wish to enable or disable the use of cookies from your browser settings, you may visit the following websites to learn about the necessary actions, depending on your browser.

Internet Explorer  https://support.microsoft.com/el-gr/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox https://support.mozilla.org/el/kb/energopoihsh-apenergopoihsh-cookies-parakoloy8hsh-protimhsewn 
Chrome https://support.google.com/chrome/answer/95647?hl=el  
Opera http://www.opera.com/help/tutorials/security/privacy/  
Safari  https://support.apple.com/el-gr/guide/safari/sfri11471/mac
Safari for iPad and iPhone https://support.apple.com/el-gr/HT201265  

Social Plug-ins, Buttons Facebook, Instagram, Twitter, Youtube, Pinterest etc.:  You can use them if you want. These buttons link to third-party websites that collect and process personal data in accordance with their own policies. We are not responsible for the content or data processing performed by these websites, and it is your responsibility to be informed about their own privacy policies. We have set these additions to make our Website more functional for its visitors, as well as to advertise our activity and services if you voluntarily share our content on the respective websites. We consider it as our legitimate interest to appear on these social networks and to try to promote our products and services. We rely on our legitimate interests to establish a presence on electronic social networks and to attempt to promote our products and services. If you express your preference on our webpage (e.g. you "like" our page) or followed us ("follow") on an online social networking service, this means, according to the practices of the respective social networks, that you will see messages, advertisements or material posted by us on our respective social media page and that we will obtain information of your public profile in the same social media. If you submit a question through the corresponding page or make a post, it will be visible to all "friends" and "followers" of our page on that specific social network and we can use the features provided by the same network to respond to you. If you send us a personal or direct message (PM or DM), you should know that its content will be accessible, on a case-by-case basis, by certain H.M. HOUSEMARKET (CYPRUS) LIMITED employees, as well as third parties assigned with the management of our social media pages and activity.  You should not post on our social media pages or send us messages with offensive or illegal content and you should not share with us personal data of third parties unless you have obtained these parties’ valid consent. You should also not post on our social media pages or use these means of communication to send us any sensitive (special category) data or data of minors, because we cannot ensure the security and limitation of access to these data. Any post or personal message that does not comply with these limitations will be deleted and the user's details may be given to the competent authorities if the post or the message also constitute an illegal act.

Links to third party websites and applications: The website www.ikea.com.cy may include links to websites and applications of third parties. Clicking on these links or activating these links may allow third parties to collect or share data about the user. H.M. HOUSEMARKET (CYPRUS) LIMITED does not control these third-party websites and is not responsible for their privacy statements and the processing of personal data performed by them. In case the user leaves website ikea.com.cy, H.M. HOUSEMARKET (CYPRUS) LIMITED recommends him/her to read the privacy statement on any website he/she visits. Putting these references on the website www.ikea.com.cy is based on H.M. HOUSEMARKET (CYPRUS) LIMITED legitimate interest for improving its services and developing its activity, as well as the interaction of its website with relevant online platforms and services.


4. SECURITY

The SSL protocol (Secure Sockets Layer) is currently the global standard on the internet for website certification to web users and for the encryption of data between network users and web servers. An encrypted SSL communication requires all information sent between a user and a server to be encrypted by the sending software and decrypted by the accepting software, thus protecting personal information during transmission. In addition, all information transmitted with SSL is protected by a mechanism that automatically determines whether the data has been changed during transmission.

In addition, the password you set when you register to www.ikea.com.cy constitutes personal security.

To allow access to your online account and your personal information available, you must first enter the username and password. For this reason, you must keep this information secure, so it does not fall into the hands of unauthorized third parties. We also advise you to create a password using symbols in combination with alphanumeric characters. Registered users acknowledge and agree that H.M. HOUSEMARKET (CYPRUS) LIMITED shall not be held liable for any unauthorized use of their account on www.ikea.com.cy resulting from actions or omissions of the registered user. Furthermore, registered users are obligated to keep their personal information accurate and up to date to ensure the proper provision of services under their contractual relationship with H.M. HOUSEMARKET (CYPRUS) LIMITED

Finally, please remember that credit card information is not stored in the company's database during the transaction  but entered directly in the  secure environment of our partner company (VIVA Wallet, JCC Payments Systems, PayPal) that handles the credit card transactions to which you are redirected to complete the purchase.

All transactions performed through www.ikea.com.cy are governed by international and European law, which regulates matters relating to e-commerce as well as by the Law on consumer protection law 112(I)/2021, which regulates issues related to distance selling.

All transactions performed through   are governed by international and European law, which regulates matters relating to e-commerce as well as by the national consumer protection legislation(133(I)/2013),, which regulates issues related to distance selling.

5. COMMERCIAL GOODS – AVAILABILITY – CHARACTERISTICS
Products available for sale, their characteristics, prices and stock availability can be found at  www.ikea.com.cy  and are accessible to everyone.  Users can search for more information about each product by clicking on the product’s icon.
H.M. HOUSEMARKET (CYPRUS) LIMITED will inform guarantees the timely notification of customers about the availability of the products but bears no responsibility for their actual availability. H.M. HOUSEMARKET (CYPRUS) LIMITED continuously strives to provide all the necessary information about each product (technical characteristics, prices, etc.). However, to limit any errors, we would recommend that before completing an order, to, please, contact us in cases where prices or any other product characteristic appears to be beyond the usual and reasonable. The product prices available on www.ikea.com.cy  correspond to the current prices applicable to the physical stores operating under the trade name IKEA, of H.M. HOUSEMARKET (CYPRUS) LIMITED It is likely that, special offers and discounts may be offered at regular intervals, as part of the company's promotions, which will apply only to specified products and only to purchases through www.ikea.com.cy.
The prices listed in the relevant catalogues below each product include VAT (24%). The H.M. HOUSEMARKET (CYPRUS) LIMITED electronic store www.ikea.com.cy reserves the right to adjust prices without having to inform the consumers.
6. PRODUCT ORDER AND CONSUMER PROTECTION

Orders performed the www.ikea.com.cy electronic store (e-shop) constitute the execution of a distance sales contract and are governed by the current legislative framework on consumer protection, such as the Cyprus Consumer Protection Law 112(I)/2021 and the Electronic Commerce Law (156(I)/2004).

The user has the right to enter into a valid transaction by placing an order through the e-shop, provided that he/she has under the Cyprus legislation the capacity to perform legal acts (user is at least eighteen years of age and is not in legal guardianship/ judicial support restricting the capacity to conclude a sales contract). Orders may also be made by legal representatives of legal persons. H.M. HOUSEMARKET (CYPRUS) LIMITED reserves the right to claim the return of the products by the supervisor or guardian of any orders made by legally incompetent persons.

7.1 PLACING AN ORDER ON THE ELECTRONIC STORE (E-SHOP).
 7.1 PREREQUISITES

To place an order on the www.ikea.com.cy e-shop, you must:

  1. Fill-in the special form with the necessary information for the conclusion of the sales contract.
  2. Unconditionally accept the Terms of Use of www.ikea.com.cy and confirm that you have been informed about the Privacy Policy.

On all www.ikea.com.cy  e-shop pages and next to each product available for sale, there is the  button. You may navigate on our e-shop and add to your cart the products you wish to buy. Please make sure that you have selected the correct products, as after the order is completed, any modification (change, addition, or removal) to the products or the billing/shipping details is not possible.


If the " Notify when back in stock" message is displayed, it means that the product is temporarily in shortage and by entering your e-mail in the relevant field you will be notified as soon as the item is back in stock in our warehouses.

To continue shopping, you may choose from the main categories, selecting the one that contains the next item you are looking for and add it to your cart as well. When you're done adding products, press the "My shopping Cart" button at the upper righthand side of your screen. To place an order, it is not necessary to be a registered user of the www.ikea.com.cy, however, we do advise you to register with www.ikea.com.cy, since your registration will render any future use of the e-shop much intuitive. Fill in the form by entering your e-mail and password that you provided when you registered and login to access the registered users’ site. If you are not a registered user, click on the “Create account” button. Enter an active email address in the new user form. The e-mail you submit must be valid and active because all communications will be performed through the e-mail you have provided at the time of registration.

Placing your order

The order is completed in 3 steps.

In the 1st step, when you fill -out the "shopping cart" form you will be asked to provide the Postal Code of the delivery address of your purchases, as well as the desired shipping method with "Shipping Company", "Courier Company", pickup from a Locker or Hub, in order to calculate the shipping cost accurately. The courier option is available in selected areas of the country for orders with a total weight of less than 35 kg.

At this point you may choose to have the order delivered directly to your home or have it picked-up from a specific central pick-up point in your area (where this possibility is available). This selection is mandatory before proceeding to the next step. After the delivery cost is calculated, you click on the   button which leads you to the 2nd step.

In the 2nd step you will be asked to login, if you already are a registered user or to make a new registration.  You are also given the opportunity to make purchases as a visitor without necessarily registering, but, still, you must enter all the information necessary for the completion of your order.

In the 3rd step you will be asked for the billing information: a) if you wish to receive a receipt or an invoice, b) all details about invoicing, billing information and address, as well as shipping details and delivery address if different from the one appearing on the invoice.

You also choose the Payment Method. You are given the opportunity to choose to pay with 1) By Credit Card, 2) By a deposit to a bank account (by (selecting this option the available accounts shall appear), 3) via PayPal or 4) with the use of a gift card (https://www.ikea.com.cy/en/customer-support/ikea-gift-card/).

Depending on the payment method you choose, the corresponding form will load.
To complete the order, you will be asked to accept the terms of use, which we recommend that you have read before completing your order by pressing the   button. You have the opportunity to review your order before placing it. 

During the processing of your order, if you already are a registered member of the website you may visit the section "My Orders" to be informed about the progress of your order. The order processing stages are as follows:

1."Order Received": Your order has been submitted and received.

2.“Ready for shipment”.

3."Order processing ": The products of the order have been collected and dispatched (en route) to your place.

4."Order completion": The products of the order have been delivered to your place of your choice.

In the event an issue arises with in your order, we will contact you using the contact information you have provided to us.

In the event that you do not receive a confirmation e-mail for your order or telephonic notification, you must inform us without undue delay, as there may be a problem with the contact details you have provided. H.M. HOUSEMARKET (CYPRUS) LIMITED is not responsible in case you have entered your contact information incorrectly, rendering contacting you not possible.

Delivery will be carried out according to the transportation method you selected and to the address details (street/number, postal code, area, floor) you have provided in your order.

7.1.a. Purchases via Click and Collect service

You can place your order from home and collect it from the IKEA Nicosia store or an order pickup point in Limassol.

Steps to follow for your purchases via Click and Collect from IKEA Nicosia:

  1. Place your order at ΙΚΕΑ.com.cy.
  2. While in your shopping cart select the IKEA Nicosia store and during check out select the date and time you want to pick up your order.
  3. Complete your order by choosing a way of payment (debit, credit card, PayPal or IKEA Gift card).
  4. After you have completed your order you will receive a confirmation email.
  5. On the due day you will receive a reminder sms.

 

Steps to follow for your purchases via Click and Collect from an order pickup point in Limassol:

  1. Place your order at ΙΚΕΑ.com.cy.
  2. While in your shopping cart select Home delivery or Hub and at the section Pick up select Click & Collect Limassol. During check out select the date and time you want to pick up your order.
  3. Complete your order by choosing a way of payment (debit, credit card, PayPal or IKEA Gift card).
  4. After you have completed your order you will receive a confirmation email.
  5. On the due day you will receive a reminder sms.

The order processing stages are as follows:

1."Order Received": Your order has been submitted and received.

2.“Ready for shipment”.

3."Order processing": The products of the order have been collected and dispatched (en route) for delivery to your selected store.

4.“Available at the Store”: Your order has been received at the store and is ready for collection.

5."Order completion": The products of the order have been delivered to your place of your choice.

The procedure for placing a click and collect order is exactly the same as the one followed for purchases through our e-shop. The only difference is that when placing your order you choose, while in your basket, the IKEA Nicosia store or hub (Click & Collect Limassol) and during check out you choose a date and time for your pickup, by choosing from the available time slots for pickup, provided that pickup is available at your preferred ΙΚΕΑ point of sale. You can place an order for all the products that are available in our e-shop. For the products that are available for purchase, the button “Add to cart” is active. Your order is paid off only online and can be made using a Credit or Debit card, PayPal or an IKEA Gift card. Τhe legal proof of your purchase will be sent to your email. You can pick up your order on the date and time you selected. We will notify you via email regarding the date and time of pickup and we will also send you a reminder sms on the due day of pickup. We will send you a confirmation email including the date and time of pick-up and we will also send you a reminder SMS on the day of the scheduled pickup. In the event that you don’t pick up your order on the scheduled date or within the next 48 hours, your order will be cancelled and we will refund the money. You can pick your order up from the IKEA Nicosia store and more specifically from the Customer Service area by presenting the confirmation email we sent you when you completed your order. Collection from Limassol Click & Collect Pick up Point can also be made by presenting the confirmation email that was sent to you when your order was completed. It is not possible to make orders via telephone for the Click and Collect service. For purchases made via Click and Collect, the e-shop Returns Policy applies.

If you visit the IKEA Nicosia store and are unable to collect your order, you can choose the Delivery Service for an additional fee. We advise you to consider the dimensions and the total volume of the products’ packaging before completing your purchases. The dimensions of each product’s packaging are available in the respective product page. The products you have selected will have to be transported by your own means of transport. Assembly service is available at the IKEA Nicosia store and the IKEA Plan & Order Point, for purchases made via Click and Collect too.

It is not possible to change the delivery method, from delivery at home to pick-up from a store (Click and Collect) or vice versa. In the event of the cancellation of an order and the placement of a new order, the availability of products will have to be checked anew.

7.1. b. Box Now service

You can place your order at the comfort of your home and collect it from the Box Now locker of your choice.

How to use the Box Now service:

  1. Select one or more products and view the delivery/pickup options in your cart.
  2. At “Delivery options”, choose “Box Now Locker”.
  3. Type your postal code/address or activate your location to find the Box Now Locker that is most convenient for you.
  4. We will prepare your order and hand it over to Box Now.
  5. Your order will remain for 48 hours at the Box Now locker of your choice. You can collect it by using the code you will receive on your mobile phone as soon as the parcel arrives in the Box Now locker.

By entering this code, the locker’s door opens automatically, and you can pick up your parcel.

Please note that the service is valid for orders with a maximum weight of 20kg and some items cannot be combined due to size restrictions. Alternatively, you can choose to pick up your order from a store or have it delivered at your place.

Once your order leaves our distribution center, you can track it every step of the way until it reaches you. You receive regular delivery updates on your mobile or e-mail and can track your order anytime. All communications are sent to the mobile number or e-mail you provided with your order, and the PIN is disclosed only to you. Once your order is placed in the locker, you get a PIN code to use for collection as well as directions to find the locker. All you need to do is enter the PIN at the locker’s screen, press “Enter”. The locker containing your order will open immediately. Once you collect your parcel, make sure to close the locker door properly.

Your personal data will be retained until the completion and delivery of the specific order.

You can access the lockers 24/7 for your convenience. Once you are notified that your order is placed in the locker, you may pick it up whenever you want, with no restrictions. From the moment of delivery, your order will remain in the selected locker for 48 hours, and you will receive a reminder before this period expires s. If you do not collect your parcel on time, it will be returned to the warehouse.

If the locker you selected is full at the time of delivery, Box Now will transfer your parcel to the next closest available locker to avoid any delays. In this case, you will receive a new notification with all the necessary details for collecting your order.

If you have any trouble with the locker, you can call at 24-042000 (Box Now Call Center) or at 22-502502 (IKEA Customer Service) for immediate support.

Pricelist

7.2 PAYMENT METHODS

For the convenience and better service of all wishing to purchase from our e-shop, www.ikea.com.cy offers the following payment methods:

1. Charge your credit or debit card. The charging of the card takes place at the time of submission of the order. The ikea.com.cy e-shop has taken all necessary measures to ensure the security of all credit and debit card transactions and all card holders are subject to validity checks.

It is imperative to enter a contact telephone number and a valid e-mail address.
In case your credit card is not approved by your bank, the company (H.M. HOUSEMARKET (CYPRUS) LIMITED) reserves the right to cancel your order.

2. Bank account deposit to the following bank account:


BANK ACCOUNT NUMBER IBAN
Bank of Cyprus
0187-01-010511-00
CY47 0020 0187 0000 0001 0105 1100

3. Your order will be “in-progress” until the bank confirms that the amount has been deposited. Usually the waiting time to receive such confirmation may take up to 2 business days. To facilitate the process, please send us a copy of the deposit slip accompanied by your order number and full name at cs.ecommerce@ikea.com.cy. Alternatively, you may send us the date, bank, and reason for deposit, along with your order number, full name and a telephone number at the above e-mail address.
In case we do not receive a deposit within 2 business days, your order will be cancelled.

4. Through PayPal's secure online payment service (Gift cards purchases are excluded).

5. Through Giftcard (more information on https://www.ikea.com.cy/en/customer-support/ikea-gift-card/).


7.3 ORDER CONFIRMATION / UPDATE

The consumer is informed by the company through the website before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the method of payment and delivery, and the delivery timeframe. Upon submission of the order form, the consumer receives an electronic copy of the order at the e-mail address he/she has indicated when placing the order, which includes the detailed description of the ordered products and a unique code, with which he will be able to monitor the processing and progress of the order (registered users may visit www.ikea.com.cy). In a subsequent email, the legal payment document (receipt/invoice) for your order will be sent.

Completion of the order (checkout)

When you complete your order, the following message appears (example):

YOUR ORDER IS COMPLETE

Your order has been completed. Please see details below.

Order Number: XXXX XXXX XXXXX

An automated email with all the details of your order as displayed on the previous page has been sent to the email you provided when you registered, (please check your email).


8. SHIPPING OF PRODUCTS
The deliveries of the products are made only within the natural and administrative borders of Cyprus via our cooperating transport service provider (and its partners) or the cooperating courier company.
Delivery costs are calculated according to the postal code of the shipping area.


To find in which zone refers the post code of your area click here.



General information

  • The shipping cost of your order is calculated and charged automatically by entering the shipping address postal code after having added the product in your shopping cart and before you proceed to placing your order.The charges are calculated based on the weight (in kilos) and the Postal Code of your delivery area regardless of the floor.In cases of cash on delivery, the consumer is not obliged to pay unless he/she receives the legal receipt/invoice.The prices quoted include VAT 19%.
In case of existing difficulties in accessing the delivery area, it is necessary to inform us by email at cs.ecommerce@ikea.com.cy mentioning the order code.
• If delivery to the site is not possible, there is the option to rent a crane / lift for an additional fee (65€) to selected Postal Codes upon request.
• Upon shipment of the products to the Customer, the risk of loss or damage to the products is transferred to the Customer, once the Customer or a third party, other than the carrier and designated by the Customer, is in physical possession of the products. However, the risk is transferred to the Customer earlier and, in particular, at the same time as the delivery to the carrier, if the carrier transfers the products at the customer's behest and this option was not offered by the Company (without prejudice, of course, in this case, of the Customer's rights vis-à-vis the carrier).

9. RETURNS /REPLACEMENTS / CANCELLATIONS

Return Policy

The terms and conditions described in this policy apply to all products purchased from the H.M. HOUSEMARKET (CYPRUS) LIMITED’s e-shop in Cyprus on www.ikea.com.cy. 

Cancel order

You may cancel the order on our e-shop.

To cancel your order, you can either send an email to: cs.ecommerce@ikea.com.cy, or call our call center at 22502502 (charges according to the invoicing policy of your telecommunication service provider.


In case you have already paid for your order and your order has not been dispatched to the shipping company, then, we will immediately refund the corresponding amount, via the original payment method (credit card, bank deposit, Pay Pal).

In the event that your order has been dispatched to the shipping company, then the refund of the monetary value of the cancelled order will be performed out via the original payment method (credit card, bank deposit, Pay Pal), as soon as the products are returned to H.M. HOUSEMARKET (CYPRUS) LIMITED.  

You have 40 days to change your mind.

If you change your mind, you can return the products you have ordered within 40 days with your original receipt, your order form, order confirmation email and credit card statement (if you have paid by credit card). To return your products you can visit the nearest IKEA store Alternatively, you may send your request in writing by filling out the withdrawal form and emailing it to cs.ecommerce@ikea.com.cy.

For any information you may need, you can contact us by phone at 22502502 (charges according to the pricing policy of your telecommunication service provider

If you cannot return the products you have purchased from H.M. HOUSEMARKET (CYPRUS) LIMITED e-shop www.ikea.com.cy, yourself, our partner shipping company can return them for you for an additional fee. The fee/charge for the transportation of your products depends on your area postal code and the weight of the products.

Whichever way you choose to return the products, the request for such return is effective as of the date you submit the return request.

The products you want to return should be in excellent condition, with the original packaging. You are responsible for the cost of returning the products unless the product falls under warranty due to a manufacturing defect. If you open the product packaging, you should make sure to return it in perfect condition, along with all parts and accessoriesYou agree to maintain the returned products in good condition from the moment they are delivered to you until the moment you return them to a H.M. HOUSEMARKET (CYPRUS) LIMITED store or to the partner shipping company or Courier Company.

If the products are not returned within 40 days, H.M. HOUSEMARKET (CYPRUS) LIMITED may decline any refund or replacement of a product. In any event, the maximum refund period for replacement may not be extended beyond forty (40) calendar days from the date of receipt.

In addition to the rights conferred by the refund policy, all rights applicable to consumers by the existing legal provisions and laws relating to the contract of sale, as well as any right arising in relation to the conditions of warranty of the products, apply.

Transfer of returned products

In case you wish to return products because you changed your mind, you will be charged the direct cost of returning the products. Returned products may only be picked up from the physical address originally submitted at the time you placed the order and which you have indicated in writing.

You agree to provide H.M. HOUSEMARKET (CYPRUS) LIMITED with as many details as possible about the address for the pick-up of the goods, for example floor, accessibility difficulties the carrier/courier may encounter, existence of an elevator, information about narrow stairs, etc., in order to facilitate the process of collection from the place you will indicate. You agree that there will be appropriate access to the site for the pick-up of the returned goods.

If the courier considers that the product pick-up from the location you indicate may cause damage to your property, he will inform you verbally and document it on the receipt form. You can instruct the shipping/courier company to pick-up the products despite this suggestion, however we will not be responsible for any damage that may be caused to your property or goods as the pick-up of the products will be done with due diligence and care.

You agree to provide the partner with all the products you wish to return, including all parts and accessories that comprise them. Upon pick-up of the returned products by the carrier you will sign a receipt form (or electronic form) to certify that the delivery to the carrier has taken place. The pick-up form will be provided to you by the partner carrier/courier.

If you cannot be present yourself when the goods are picked up from the designated site, you can appoint a representative to oversee this process on your behalf. This representative should be an adult and able to supervise the pick-up of your products instead of you. 

Refund for returned products
If you qualify for a refund, we will refund you the value of the goods you return, in the original payment method (credit/debit card, bank deposit, PayPal) unless you wish another way of refund for which you must inform us in writing. In addition, we will refund the shipping costs you have paid for the products you purchased on the  H.M. HOUSEMARKET (CYPRUS) LIMITED e-shop (www.ikea.com.cy) (excluding the additional costs due to your selecting to use a shipping mode other than the cheapest standard mode that we offer).

The refund of the returned products will be issued as soon as possible. In any case, it will take place after you inform us in writing of the request for return of the products and once we accept their return and provided that the products have been delivered to our partner transport/courier company.

Exemptions from the right of withdrawal

The right of withdrawal shall not apply in the following cases:
(a) products or services the price of which depends on fluctuations in the financial market that cannot be controlled and such fluctuations may occur within the withdrawal period.
(b) products manufactured in accordance with the specifications set by you as a consumer or products clearly personalized.
(c)  products which, after delivery, by their very nature, become intertwined and inseparable from other elements.

10. VARIOUS

  • Force majeure: If due to force majeure reasons (e.g. extreme weather, strikes, etc.) it is not possible to deliver the products to you within the specified timeframe we will inform you by e-mail, so as to enable you to notify us, if you wish, under these circumstances, to complete your order. M. HOUSEMARKET (CYPRUS) LIMITED bears no responsibility for issues caused by external events and not by our own fault and will do everything humanly possible to provide you with the best service under the circumstances. 
  • In cases where you have placed an online order and upon receipt you discover that a (or some) product is missing from the total order, please contact us so as to settle all the necessary details and send you the products you did not receive at no extra charge.
  • Changes to the present Terms of Use: M. HOUSEMARKET (CYPRUS) LIMITED reserves the right to change or update the terms and conditions on which our products are offered on our ikea.com.cy website at any time. The company shall update this present document with any change or addition to the terms.
  • In case of non-receipt of the ordered goods (and if a long time has elapsed since the order was placed), please contact customer service at ecommerce@ikea.cy.For your convenience and speedy service, we recommend that you indicate the specific order code sent to the email address you provided when you placed the order.

According to the Directive 2013/11/EC, which has been embodied in the Cyprus Legislation, Law 85(I) 2017 on “out-of-court settlement of consumer claims by referring claims to arbitration”.  If the Customer has a problem with the purchase he made from the Online Store and resides in the EU, he/she may use the website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng  for an out-of-court settlement of the dispute.

View the General Data Protection Policy here.