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Frequently Asked Questions

1. When do I activate the IKEA FAMILY card?

2. What are the benefits IKEA FAMILY members enjoy?

3. How can I become an IKEA FAMILY member?

4. Where can I get the card?

5. How do I activate my card?

6. What is the cost?

7. Can I have more than one cards?

8. Can I transfer my card to a third party?

9. What do I do if I have lost my card?

10. If we are more than one how are the points redeemed?

11. Do I need to have the card with me to win points?

12. Where can I cash out the points I win?

13. What do I win if I redeem my points?

14. For how long is the redeeming valid?

15. How can I be informed about the points I have collected?

16. Can I change my password and where can I change it?

17. In case I cancel/change a purchase what happens with the points?

18. If I do not wish to be a member how do I cancel my card?

19. How may I revoke my consent for any personal data processing?

20. How may I change the channels of communication?

21. Can I collect the required point number and redeem right away on my first purchase?

22. How do I collect and cash points from my online order?

23. Can I use my benefits at the store with my online card?

24. If I cannot visit the store to acquire a plastic IKEA FAMILY member card can I win points and redeem them with the online member card from my e-shop purchases?

25. How do I activate my online member card?




1. When do I activate the IKEA FAMILY card?
The IKEA FAMILY card must be activated within 3 months from the 1st transaction using the card. At the end of 3 months, if the card has not been activated, the card will be cancelled and all the points collected will be deleted.

The activation of the card, which is accompanied by a submission of the holder’s personal data, can take place at IKEA FAMILY kiosks in the IKEA store. Moreover, you may also activate your card online at www.ikea.com.cy/family/ by choosing the card activation menu.


2. What are the benefits IKEA FAMILY members enjoy?
As an IKEA FAMILY member you enjoy exclusive benefits.

You can benefit from each purchase with:

• 5 points for every 1€ of purchases.
• Special discounts and exclusive offers.
• Exclusive updates for everything at IKEA via newsletter, SMS updates and also access before everyone to the online magazine «IKEA FAMILY MAGAZINE».


3. How can I become an IKEA FAMILY member?
You can become an IKEA FAMILY member the following ways:

i. On our website (IKEA FAMILY) by filling in your details in the online form.
ii. At the IKEA store by filling in the online form at the IKEA FAMILY kiosks.
iii. Via the IKEA FAMILY registration form at the IKEA store-shop Log in.


4. Where can I get the card?
In order to enjoy the member benefits from the start, you can visit the IKEA store and acquire the plastic card. Before your first purchase at the check-out, activate your card in the store at the IKEA FAMILY kiosks or online at IKEA FAMILY.


5. How do I activate my card?
Before your first purchase you can activate your card at the IKEA FAMILY spots in IKEA store. You can also activate your card online at activation by choosing the card activation menu.


6. What is the cost?
The IKEA FAMILY card is provided free of charge.


7. Can I have more than one card?
Every IKEA FAMILY member is unique and enjoys exclusive benefits. That is why you cannot have more than one card.

8. Can I transfer my card to a third party?
The card is personal and cannot be transferred to any third party.


9. What do I do if I have lost my card?
In case you lose your card you have to let us know by contacting us at 22502502. Once you make the loss known you can visit the IKEA store and acquire a new plastic member card and activate it before check out at all IKEA FAMILY points. Once you have made the loss known, you can visit the IKEA store, acquire a new plastic card and activate it before check-out at any IKEA FAMILY kiosks


10. If we are more than one making purchases how are the points redeemed?
The IKEA FAMILY card is personal. The points are credited to the member making the purchase


11. Do I need to have the card with me to win points?
It is required to present an activated IKEA FAMILY card at the check-out in order to redeem the collected points.


12. Where can I redeem my IKEA FAMILY points?
Once you collect the necessary points, based on the redemption schema in effect (member benefits),all you have to do is visit the IKEA store or the IKEA e-shop. Collect the products you want and at the check-out you choose the discount amount according to your points and the value of your purchase. For online purchases, login to your account at Log in, where you have registered your card number and the available discount amounts will appear in your shopping cart underneath the products you have chosen. To redeem your points, it is necessary to show your activated plastic card at the check-out.


13. What do I win if I redeem my points?
You win a 10€, 30€ or 120€ discount at your IKEA purchases, special discounts and exclusive offers.


14. For how long the redeeming is valid?
If members, after having activated the card, do not redeem the points within 24 months since their last transaction, then all collected points will be deleted. 3 months prior to the points’ deletion, you will receive a notification via SMS to the phone number you have registered.


15. How can I be informed about the points I have collected?
You can be informed about the points you have collected through:

- Via the website (IKEA FAMILY) and your personal account

- You can contact us at 22502502.


16. Can I change my password and where can I change it?
Once you have entered and registered your data, you will receive an SMS with your temporary password. When you first log in you will be asked to change your temporary password with one of your choosing. You can also change your password in your personal account.


17. In case I cancel/change a purchase what happens to the points?
In case you cancel/change your purchase, the points collected are canceled since you received a refund. Purchases made using redemption discount, are excluded from the right to refund.


18. If I do not wish to be a member how do I cancel my card?
In case you do not wish to be an IKEA FAMILY member you can choose one of the following ways:

• Directly online through their personal account at http://www.ikea.com.cy/family/ or in the H.M. HOUSEMARKET (CYPRUS) LTD store at the IKEA FAMILY kiosks

• By submitting a request to the email address IKEAFAMILY@ikea.com.cy or dpo@ikea.com.cy

• By sending a letter to H.M. HOUSEMARKET (CYPRUS) LTD to the following address: Verginas 1, 2030, Strovolos, Nicosia (Att.: DPO)

19. How may I revoke my consent for any personal data processing?
You may revoke your consent in one of the following ways:

• By submitting a request via email at IKEAFAMILY@ikea.com.cy or dpo@ikea.com.cy

• Online through your personal account at http://www.ikea.com.cy/family/ at the menu "options", field "Privacy Manager"

• By sending a letter to H.M. HOUSEMARKET (CYPRUS) LTD to the following address: Verginas 1, 2030, Strovolos, Nicosia (Att.: DPO)


20. How may I change the channels of communication?
Log in your personal account at http://www.ikea.com.cy/family/ at the menu "Options", field "Communication Manager".


21. Can I collect the required points and redeem them right away on my first purchase?
Yes, as long as you have an activated card and you collected the required points on your first purchase.


22. How do I collect and cash points from my online order?
If you are an IKEA FAMILY member, in order to collect points from online purchases you have to log in as a registered member of the IKEA e-shop and then enter your card number, following the connection steps from your account (Log in). When you complete your order, you receive the points of your purchase at the final stage of the billing. In case you choose to redeem the points, the points are bound.

If you are not an IKEA FAMILY member, when you have merged your IKEA e-shop account with the IKEA FAMILY card, we will send you the number of your online card and the log in password of your personal account. The online card will be activated for the collection and the redeeming of points and the use of the offers for your online purchases.

23. Can I use my benefits at the store with my online card?
If you wish to make a purchase at the IKEA store, ask an IKEA representative at the showroom for a plastic card and activate it at any IKEA FAMILY kiosks before you go to the check-out.


24. If I cannot visit the store to acquire a plastic IKEA FAMILY card can I win points and redeem them with the online card from my e-shop purchases?
Since your purchases are made at the IKEA e-shop, the online card is equally valid as the plastic. It is required before you complete your purchase, to have logged in on our website as a registered member of our website and to have filed the number of your active card in your account.


25. How do I activate my online member card;
The online card is sent to you activated, ready for collection and redemption of points and also for the use of online offers.

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