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Welcome to IKEA

Terms of use

Terms of Use of IKEA e-shop 

GENERAL
The use of the online pages and services of www.ikea.com.cy by the visitor/user requires the unreserved agreement with the following terms of use ,that apply to the sum of the content included in the webpage. Consequently, the visitor/user has to read carefully these terms before using the services of the webpage and if he/she is not in agreement, should not use the services and their content. The user/visitor is requested to check the terms of use content for possible changes. The continuing use of www.ikea.com.cy even after changes are applied, is signifying the unreserved acceptance of these terms on behalf of the visitor/user.


1. GENERAL TERMS
The www.ikea.com.cy webpage is the official online store of H.M. Housemarket (Cyprus) Ltd, member of FOURLIS GROUP, ΗΕ165206 with company registry number ΗΕ165206 and activity at «Retail Home Furnishings». The company’s headquarters are located at Esperidon street, 5, 4th floor, 2001, Nicosia. The standing goal of H.M. Housemarket (Cyprus) Ltd is the best possible service to our clients. This online store gives to our clients and all online users the capability to be informed directly for the products our company offers and also to make purchases online. On our websites we give our clients the capability to be updated on the existing stock of our store.


2. COPYRIGHT
COPYRIGHTS AND TRADEMARK
The content of all parts of the website, the text, the descriptions, the images, the selections and the settings of it, are copyrights of “Housemarket AE” and are protected by the provisions of the Greek law, the European law and the international conventions. Αll rights reserved, every text or image bearing the IKEA symbols are trademarks or registered trademarks and are used presently after license of their respective owners.


3. PERSONAL DATA PROTECTION 
3.1 General
The company under the name “H.M. HOUSEMARKET (CYPRUS) LTD”, is responsible for the processing of personal data of the visitor/registered user and controls the processing of his data in the webpages of www.ikea.com.cy.

For the processing of your personal data as described below, H.M. HOUSEMARKET (CYPRUS) LTD applies the following legal bases: 
Execution of the Agreement: In order for the visitor/registered user-client to conclude his orders in www.ikea.com.cy the processing of the personal data he gives upon his registration and submission of his order in the order registration form and the reporting of his transactions are necessary. 
Legal Interests: The processing of personal data is necessary for the improvement of services provided by H.M. HOUSEMARKET (CYPRUS) LTD (processing of statistical and non-identifiable data), the detection of a fraud attempt as well as for ensuring the legal interests of H.M. HOUSEMARKET (CYPRUS) LTD. 
Consent: The registered users-clients are invited to give their express consent to the following processing purposes: dispatch of informative / promotional messages and the analysis of the consumer behavior of the client (profiling) exclusively based on an automated processing.  



3.2 Information, processing and processing purposes: 

H.M. HOUSEMARKET (CYPRUS) LTD informs the visitor/registered user and the visitor/registered user acknowledges that he is aware of the below mentioned: 

a) Personal Data Processing: H.M. HOUSEMARKET (CYPRUS) LTD shall process the personal data of the visitor/register user-customer, as these are given by himself at the opening of his account and in his order in the data registration form, in order for the specific order be completed through our online store. Furthermore, and provided the visitor/registered user has given his relevant consent, H.M. HOUSEMARKET (CYPRUS) LTD may process his personal data for the sending of commercial informative and promotional messages or/and for the preparation of a purchasing profile of the user-customer and the improvement of the management of its clientele and the functioning of its online store www.ikea.com.cy
b) Shall process the personal data of the visitor/registered user-customer, as these are disclosed by himself at the time of creating his account and in his order in the data registration form, in order to conclude the specific order via our online store. Furthermore, and provided that the visitor/registered user has given his relevant consent to H.M. HOUSEMARKET (CYPRUS) LTD, the company shall be allowed to process his personal data for the sending of commercial informative and promotional messages or/and for the creation of a purchasing profile of the user-customer and the improvement of the management of the company’s clientele and the operation of its www.ikea.com.cy online store.

b) Online Orders, Personal Data Category and Processing Purposes: 

b.1) Basic Processing 


The user/customer has the option to select 2 ways in order to complete an online order and to register his personal data:
1. As a guest/visitor: In this case the personal data of the visitor/customer shall be maintained in the records /archives of H.M. HOUSEMARKET (CYPRUS) LTD up to the completion and the delivery of his specific order, with the exclusive exception of the transaction data for tax purposes and the processing these data shall only relate to the execution of the sale agreement.   
2. As a registered user of the online store: In this case the customer/user has created a user’s account in our online store and his personal data shall be maintained in the archives of the company until he requests their deletion. Once per year H.M. HOUSEMARKET (CYPRUS) LTD shall request from the user/customer to confirm the accuracy of the data it maintains and to update them provided there are changes. The user/customer may at any time change or correct his data making a log-in into his account in www.ikea.com.cy (login) filling in his username and his password. 
 
In order for any transaction to be performed via the online store (www.ikea.com.cy) of H.M. HOUSEMARKET (CYPRUS) LTD and the products orders of the company to be concluded, the following data are requested:
the full name (first name and surname);
the delivery address of the products;
the charging address of the order (in case this is different from the delivery address);
the invoicing data (in case an invoice payment has been selected);
the number of a contact line;
the e-mail of the customer.

In case a delivery of the products to a third party different from the visitor/register user is requested, the latter acknowledges that he shall have full responsibility for the provision of information to and the full consent of the aforementioned third party, whom he appoints as a recipient, for the disclosure of his personal data to the company “H.M. HOUSEMARKET (CYPRUS) LTD”, only for the purpose of delivery to the third party, of the respective products, and undertakes full liability for any claims of this person (third party) against the company “H.M. HOUSEMARKET (CYPRUS) LTD”. 

The credit card data are not stored in storage means of the company during the transaction but are registered directly in a safe environment of the partner company (JCC Payment Systems Ltd and PayPal), which has undertaken the launching of the payment procedure by cards.  

The purpose of the basic processing of the data is the execution of the agreement and the completion of the specific order, the contact with the user-customer and the sending of informative messages relating to the order processing stages, the provision of explanations regarding the order and in general the information about purchases already made by the user-customer, the delivery of the order to the place of the user-customer’s choice, the confirmation and identification of the user-customer in any necessary occasion and the information about the existing stock in www.ikea.com.cy. The visitor/registered user is informed that the provision of his above mentioned compulsory personal data as well as his transactions data are necessary and constitute a prerequisite for the proper election of the order contract and delivery of products and services. For this reason the consent of the user-customer is not required for this specific processing.
 
Each user-customer using www.ikea.com.cy is informed that his personal data relating to receiving, executing and delivering the order as well as questions about purchases, products and services of H.M. HOUSEMARKET (CYPRUS) LTD and orders in www.ikea.com.cy shall be subject to processing for the purpose of users-customers’ service by both the responsible employees of H.M. HOUSEMARKET (CYPRUS) LTD as well as by third parties-recipients or/and processors in the name and on behalf of the company in respect of and during execution of an order. These third parties-recipients are transport companies, companies responsible for individual or group dispatches, installers of kitchens and furniture, internet service and e-commerce providers and service call centers cooperating with H.M. HOUSEMARKET (CYPRUS) LTD, who are subject to the particularly strict terms of personal data processing agreed upon with H.M. HOUSEMARKET (CYPRUS) LTD as a Data Controller. H.M. HOUSEMARKET (CYPRUS) LTD demands from its employees, webpage maintainers, as well as from its third partners to take all necessary technical and organizational steps (including the appropriate policies and procedures in order to  prevent the disclosure of personal data of its visitors/registered users-customers, which are processed by and are available to them, and to apply and implement procedures for the management and processing of personal data in a way that is lawful and to protect these data pursuant to the GDPR).

No other processing or transmission of data of users-customers shall be performed by H.M. HOUSEMARKET (CYPRUS) LTD and its online store (www.ikea.com.cy) except for the processing under b.2 below for which H.M. HOUSEMARKET (CYPRUS) LTD has received the previous consent of the users-customers or if required by Law or the competent supervisory or judicial authority.
 
b.2) Processing requiring consent

b.2.1)
For the sending of commercial informative and promotional messages to the registered user-customer by H.M. HOUSEMARKET (CYPRUS) LTD and www.ikea.com.cy, the registered user/customer should have given previously his express consent.   

The purpose for this processing of data of the registered user-customer is the sending of commercial promotional messages of H.M. HOUSEMARKET (CYPRUS) LTD or/and its third partners to the registered user-customer, the provision of special offers and discounts of www.ikea.com.cy, the supply of new or alternative products, the communication of forms of www.ikea.com.cy
You have the option to recall at any time this consent and not receive any such communications by www.ikea.com.cy by sending your request via e-mail to the e-mail: cs.ecommerce@ikea.com.cy.

b.2.2.) H.M. HOUSEMARKET (CYPRUS) LTD also informs its registered user/customer that he may process his personal data and conduct surveys for the improvement of its services provided to the registered users/customers. In respect of this processing, H.M. HOUSEMARKET (CYPRUS) LTD has the option to record their needs, to proceed to the required promotion actions of its appropriate products and services, in order to improve the management of its clientele and promote its products. In order for the registered users/customers to receive personalized offers and updates on the basis of the purchases they have made in the company’s online store, they should give their consent for the analysis of their consumer behavior (profiling) exclusively performed under an automated processing and, more specifically, for the analysis of the below mentioned data stemming from the transactions of the user-customer: 

- Products bought via the online store: www.ikea.com.cy 
- Frequency of Visits (Visitation Rate) to www.ikea.com.cy
- Products in the visitor’s/customer’s basket or in the wish list on the online store: www.ikea.com.cy
- Demographic data disclosed in the online store: www.ikea.com.cy
- Years of using the online store www.ikea.com.cy as a registered user-customer
- Participation in promotional activities/campaigns
- Expense made upon purchase in the online store: www.ikea.com.cy
- History of Orders in the online store: www.ikea.com.cy

Purpose of this specific processing is the optimization of the purchasing experience of the registered users-customers, their personal reward, the communication of products and services adjusted to the needs of the customer base of H.M. HOUSEMARKET (CYPRUS) LTD, the receiving by registered users-customers of personalized offers and notifications, which directly concern them as well as the invitation to participate, with or without consideration, in surveys for the formation of the webpage of H.M. HOUSEMARKET (CYPRUS) LTD, for the evaluation of the market trends and for the evaluation of products and services based on the purchases made by the aforementioned user-customer. 

The visitor/registered user-customer is informed that his personal data may be subject to processing by H.M. HOUSEMARKET (CYPRUS) LTD even without his consent in case of fulfillment of its obligations by law, such as in cases when the respective data are requested by the tax and banking authorities in the framework of audits or by the competent supervisory and judicial authorities.

c) Data Recipients: As regards the data which are necessary for the pursuit of each and any of the above mentioned processing purposes and in respect of the responsibilities of each recipient, the recipients of data of the registered user-customer are or may be:
i. The responsible employees of H.M. HOUSEMARKET (CYPRUS) LTD;
ii. The tax authorities and the banking authorities in case of a relevant audit;
iii. The Company under the name “QIVOS – WE CREATE CUSTOMER LOYALTY SA”, which provides CRM services and processes the data of registered users-customers as processor on behalf of H.M. HOUSEMARKET (CYPRUS) LTD, pursuant to the instructions and orders of H.M. HOUSEMARKET (CYPRUS) LTD or any other company that will in the future provide to H.M. HOUSEMARKET (CYPRUS) LTD the same services in replacement of or in cooperation with the aforementioned company;
iv) External partners who provide internet services, orders storage and management, call center services, courier service or group shipping of products, services for product establishment and services for the sales data analysis; to these partners the necessary data are transmitted with strict limitations and procedures for the fulfilment of their tasks. These companies use the data provided to them under the terms of use of www.ikea.com.cy exclusively pursuant to the instructions of H.M. HOUSEMARKET (CYPRUS) LTD.

d) Rights of the Data Subject: Each registered user-customer, as a data subject, may exercise at any time his rights, as prescribed in the General Data Protection Regulation 679/2016 EU and, particularly, in the articles 12 until 23 of GDPR and the national legislation, and more specifically:
i. the right to receive information and obtain access to the data processed by H.M. HOUSEMARKET (CYPRUS) LTD;
ii) the right to the limitation of his data processing; 
iii) the right of correction or deletion of his personal data, in part or in whole, (right to forget);
iv) the right to object, that is to raise objections against the processing of his personal data, and
v) the right to portability of his data.

The member may exercise any of the aforementioned rights:
directly (online) through his personal account in www.ikea.com.cy 
submitting a relevant request to the e-mail: cs.ecommerce@ikea.com.cy 
submitting a relevant request to the e-mail: dpo@ikea.com.cy



In detail: 
Regarding the right of access and correction of /supplementing the personal data, the company provides to the registered users-customers of www.ikea.com.cy the option to review, correct/supplement their personal data through their personal account in www.ikea.com.cy in the menu «My information» and in the field “Processing”.

Regarding the right of portability of personal data, the company provides to the registered users-customers the option to receive their personal data or/and transmit them to another controller, by submitting a written application to the e-mail: dpo@ikea.com.cy or cs.ecommerce@ikea.com.cy.

Each registered user-customer is informed that he has the right to withdraw his consent to any processing of his data that he has given in the online store:  www.ikea.com.cy from his personal account in www.ikea.com.cy in the menu «My information» and the field “Processing” or by sending an e-mail to dpo@ikea.com.cy or at cs.ecommerce@ikea.com.cy 

In case of exercise of one of the above mentioned rights of the registered user-customer, H.M. HOUSEMARKET (CYPRUS) LTD shall take any possible measure for the satisfaction of the request within one (1) month as of its submission. In this case, the registered user-customer is informed that the least required information of his personal data shall be maintained in order for the company to secure its legal interests. 

e) Personal Data Maintenance Term: The data of the visitor user-customer shall be kept and processed by H.M. HOUSEMARKET (CYPRUS) LTD until the completion of his specific order.
The data of the registered user-customer shall be kept and processed by the company until the registered user-customer requests the deletion of his account or, for any data processing performed under his consent, until he declares the withdrawal of his consent for the purposes of provision of services of H.M. HOUSEMARKET (CYPRUS) LTD. Nevertheless, some required personal data relating to this transactions with H.M. HOUSEMARKET (CYPRUS) LTD as well as the information, consent and withdrawal of consent of the member for the processing of his data shall continue to be maintained as information about the registered user-customer as a guaranteed proof of the lawful processing of his data by H.M. HOUSEMARKET (CYPRUS) LTD and for ensuring the legal claims of the parties.

f) Data of a Special Category: The member is informed that H.M. HOUSEMARKET (CYPRUS) LTD neither collects nor demands the disclosure of sensitive personal data (data of a special category) for the needs of www.ikea.com.cy. 

For the exercise of his rights the member may address H.M. HOUSEMARKET (CYPRUS) LTD, (Data Protection Officer) to the email dpo@ikea.com.cy and to the call line 22502488.
In any case each registered user-customer, as a subject of personal data has the right of filing a question to the Data Protection Officer about the way of processing and protecting his personal data and if he considers that he is not satisfied by the DPO answer, he has the right of termination exercised in the competent supervisory authority (Data Protection Authority).

H.M. HOUSEMARKET (CYPRUS) LTD declares that no other use of personal data of the visitor/registered user shall be made for other purposes other than those mentioned in the present policy without providing in advance information to him and, wherever required, without his consent.   

Cookies Policy

In our webpage we use Cookies.
H.M. HOUSEMARKET (CYPRUS) LTD holds a strict policy for the protection of privacy of www.ikea.com.cy visitors. In this note you we provide you with more information on how we use “cookies” as well as other automated means in order to collect certain information regarding the visitors of our webpages, such as the number of visitors of our webpages, through any kind of browser and device used. Upon collection of this information we learn to adjust better our webpages and our advertisements to our visitors.

Cookies and other Automated Means for the Collection of Data
Cookies
Cookies are short software texts stored in any of your devices through the use of any kind of browser, whenever you visit a website. We may use cookies in order to be informed for example, if you have visited our webpage in the past or if you are a new visitor as well as to help us detect features of our webpage, for which you may be more interested. Cookies may improve your online experience by storing your preferences while visiting a specific webpage.
Web Beacons
The Web beacons (also known as Internet tags, pixel tags and clear GIFs) are usually transparent images of graphics uploaded in a webpage. The Web beacons are used in combination with the cookies in order to register the activity of the visitors in the websites.  
IP and URLs Addresses
The IP address is a unique locator used by certain electronic devices in order to be detected and contact each other in the Internet. When you visit our webpages, we can see the IP address of the device you used in order to connect to the Internet. We use this information in order to specify the general geographical location of the device and comprehend from which geographical areas the visitors of our webpage are coming. We can use this information in order to change the presentation method of our webpage so that we can improve your visit.
The URL (Uniform Resource Locator) is a unique locator or address for any media in the internet and, basically, it means the address of the webpage you visit. We shall use this information so that we can find out which webpages are most visited as well as the way you use to surf in our webpage. 

What kind of cookies we use?
In our webpages we use the following cookies:
Absolutely Necessary Cookies
The absolutely necessary cookies are of vital importance for the proper function of the website, they allow you to surf in the website and use its options, as well as they give you access to secure areas, registration forms, list of beloved persons, use of the basket for purchases and for security reasons. These cookies do not recognize your personal identity. Without these cookies we cannot offer an effective function of our website. 
Cookies of performance and analysis
These cookies collect information about the way the visitors use the website, which pages they visit more frequently and if they receive error messages from the webpages. These cookies collect consolidated, anonymous information, which do not identify any visitor. They are used exclusively for the improvement of the performance results of a webpage and allow us to collect information regarding the rate of using our webpages, including the content you choose during your surf in our webpages, in order to measure the effectiveness and the interaction of the consumers with the webpage as well as to improve our pages in due course. These cookies can be provided to us by third parties-providers of analytical tools but only used for the purposes related to our webpage.
Eg.: https://developers.google.com/analytics/devguides/collection/analyticsjs...

Cookies for targeting/advertising
These cookies are used for the provision of content which suits you and your interests better. They may be used for the sending of targeted advertisement/offers, the limitation of advertisement presentations or the measurement of the effectiveness of an advertising campaign. These cookies can be used in order for us to remember the websites you have visited so that we can determine which online marketing channels are more effective and allow us to praise webpages of third parties and external partners who forwarded you to us.

How can you De-activate the Use of Cookies?
In case you wish to activate or deactivate the use of cookies in the settings of your browser, depending on the kind of your browser, you must visit the following webpages, in order to learn about the required relevant actions. 

Internet Explorer http://support.microsoft.com/kb/278835
Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome http://support.google.com/accounts/answer/61416?hl=en
Opera http://www.opera.com/browser/tutorials/security/privacy/
Safari http://support.apple.com/kb/PH5042
Safari for iPad and iPhone http://support.apple.com/kb/HT1677


4. SECURITY

Today SSL (SecureSocketsLayer) protocol is the worldwide web standard for website certification among internet users and also for element encoding among users and web servers. An encrypted SSL communication requires all information sent between the client and the server to be encrypted from the sending software and decrypted from the receiving software, protecting this way personal information during the transfer. Also, all information send with the SSL protocol are protected by a mechanism that automatically verifies if the data have changed during the transfer.
Private security is also consisted from the password you give when you become a member of www.ikea.com.cy In order for us to show any personal data the username and password must first be provided. For this reason you should keep safe these data in order not to be known to third parties. We also advise you to create passwords consisted of symbols with alphabetical characters.
We should also remind you that your credit card are not saved at the company’s storage media during the transaction but they are directly registered in the collaborating’s company (JCC) safe environment, that has taken over the card routing.
All transactions taken place through www.ikea.com.cy are regulated by International and European Law, which regulated issues regarding e-commerce and also the Law of consumer protection (Ν. 2251/1994) that settles issues regarding distant sales.

5. GOODS FOR SALE – PRODUCT AVAILABILITY – CHARACTERISTICS
Products available for sale, their characteristics, prices and available stock are on the online address www.ikea.com.cy and they are accessible to everyone. Users are able to search for more information for each product by clicking on the thumbnail of the product. IKEA guarantees in time information of the clients regarding the availability or the unavailability of the products but holds no responsibility for their availability. IKEA makes daily every effort to provide all required information for each product (technical features, prices etc). However, in order to avoid possible mistakes, we recommend you before completing any transaction to contact us in case the prices or any other product feature are not ordinary or sensible.

The online prices in our webpage www.ikea.com.cy are consistent with the current prices of our store with the commercial name IKEA, H.M. Housemarket (Cyprus) Ltd company. During specific periods of time, it is possible special offers and discounts to take place in the context of promotional actions of the company, which will apply only to specific products and only for purchases via our website www.ikea.com.cy.
The prices in the related catalogues underneath each product include VAT (19%). The online website www.ikea.com.cy

6. PRODUCT ORDER AND CONSUMER PROTECTION
The orders via the website www.ikea.com.cy

7.1 HOW TO ORDER FROM THE ONLINE STORE

 7.1 ORDER CONDITIONS

To place an order at the www.ikea.com.cy online store the following are required:
  1. Complete the form with the necessary data to make a sale arrangement.
  2. The unconditional acceptance of the sale convention terms and terms of use, especially the collection and where it is required the use of personal data.

All pages of www.ikea.com.cy online store and next to every available product for sale there is a button . Browse our webstore and add to your basket the products you wish to purchase.

To continue shopping choose from the main categories, the one that includes the next item you are looking for and add it too to your basket. When you complete the process click the “Shopping Basket” button on the upper right of your screen.
It is not necessary to be an www.ikea.com.cy member to place an order, however we advise you to become a member since the whole process will be much easier in any future use of the webstore. Fill in the form your email and password that you gave during your subscription and log in in the member area. If you are an IKEA Family member and you let us know, you become automatically a site member.
If you are not a member press the create new account button. Fill in the new member registry form with an active email address. The email you give us must exist because all of our contact will take place via the email you registered. Even if you do not become a member personal data will be asked of you. Such as: delivery and billing address, email, contact phone and data necessary for the convention and completion of the arrangement between the two parties.

Order Process
The order is completed in three steps.
The first step when you enter the “Add to Basket” form, is to give your postal code of your delivery address and also the desirable means of delivery will be required, either with a “Transfer company” or “Speed transfer – Courier company”, so exact estimation of the delivery cost can take place. At this stage we give you the capability of choosing the delivery place of your order, choosing between “your home” or the “agency” of the collaborating transfer company of your area (if it is possible). This is necessary before we go to the next step. When the transfer cost is estimated we press the button that leads to step two .

At step 2 you will be asked to log in if you are already a member or to make a new registration. You are also given the capability to place orders as a simple guest without being a member, but you have to give all the necessary data to complete your order;
If you log in as a member or if you make a new entry the form will ask you to register the member code of the IKEA Family program so we can give all the privileges of the member card and make an automatic subscription to the site. If you are not an IKEA Family member you can become at this point by following the relevant guides.

At step 3 you will be asked all the details regarding invoicing a) if you prefer a receipt or an invoice b) all the details regarding the invoicing, information and billing address and also information and delivery address , if it is different from the billing address.

You can also choose Means of Payment. You have the choice to pay with 1) Cash on delivery (cash only) (it applies for purchases over 500€ all over Cyprus if you choose a transfer company or in selected areas if you choose the courier service) 2) Credit card 3) Deposit in bank account (when you choose this option the available accounts will appear) or 4 ) via PayPal.

Depending on how you choose to pay the relative form is loaded.

To complete your order, you will be asked to agree with the terms of use, which we suggest you have read before you complete your order by pressing the button. . You have the ability to check your order again before you proceed to complete it.

During your order and if you are already a site member you can visit the “my orders” section so you can be updated on progress of your order. The progress stages are the following:


“Order registry”: Your order has been registered.

“Order shipment”: The products are collected and are shipped to your space.

“Order arrival at the transfer agency of your city (if there is)”: Your order has arrived at the transfer station of your city and will be at your space soon.

“Order Delivery”: Your products have been delivered at your space or at the agency of your choosing.

In case there is anything pending you will receive an email or we will contact you at the phone numbers you gave us during your registry or the placement of your orders in our website.

In case you do not receive the relative confirmation email or an alert via telephone, it is your obligation to inform us without delay because there is possibly a problem with the contact information you have given us. IKEA is not responsible in case you have registered wrong contact information and the communication with you is impossible.

7.2 MEANS OF PAYMENT
For the facilitation and support of all those that wish to purchase from our online store www.ikea.com.cy we have the following means of payment:
  1. 1.Credit or debit card charge . The charge takes place after you complete your order. www.ikea.com.cy has taken all necessary precautions for the safety of your transactions with credit/debit card and all credit/debit card holders go through validation checks. If you choose this mean of payment your will be redirected in the safe environment of the collaborating company that is responsible for the card routings (JCC), where all your card data will be asked. In case your credit/debit card is not approved by your bank, your order cannot be completed.
    It is important to leave a contact number and a valid email address
    In case your credit card is not approved by your bank the company holds the right to cancel your order.
  2. Cash on Delivery (cash only) when you receive the products. In this case the client is charged with 1.50€ (VAT 19% is included). Cash on Delivery applies in all of Cyprus for orders up to 500€
  3. Bank account deposit in one of the following accounts
    • H.M. Housemarket (Cyprus) Ltd         Alpha            202-101-001118-9 CY80 0090 0202 0002 0210 1001 1189
    • H.M. Housemarket (Cyprus) Ltd         Bank of Cyprus    0187-01-010511 CY47 0020 0187 0000 0001 0105 1100 
    • H.M. Housemarket (Cyprus) Ltd         Piraeus            229549 CY93 0080 0160 0000 0000 0022 9549
    • H.M. Housemarket (Cyprus) Ltd         Societe            067 001 649 070254 01 2 CY79 0120 0006 7001 6490 7025 4012
    • H.M. Housemarket (Cyprus) Ltd         Hellenic            119-01-745258-01 CY45 0050 0119 0001 1901 7452 5801
    • H.M. Housemarket (Cyprus) Ltd   RCB                    036338001 CY83 1260 0000 0000 0000 3633 8001

      Your order will be on hold and will be proceeded when the amount is deposited. To facilitate the process please send us a copy of the deposit on which there must be the order number and your full name, at the cs.ecommerce@ikea.com.cy email address. If you cannot send us the proof, please send us an email with the deposit date, the deposit bank, the deposit number, the order number, your full name and a contact number to the above email address. In case of non deposit of the order amount within two working days, your order will be canceled. In case of check deposit the time of the order proceeding is extended until the check clearance.
  4. Via the safe internet payment service of PayPal.

7.3 CONFIRMATION / ORDER UPDATE

The consumer is informed via the internet area and the company before his/her order is complete, for the identity and the address of the supplier, the basic features of the product, the price, the quantity, the transfer cost, the means of payment, the delivery and the valid duration.
When the order form is sent , the consumer receives an online copy of the order at his email address, which includes the description of the products of the order and an unique code with which he can view the progress of the order (if he is a member of the site).

Order Complete
When your order is complete the following message appears (example):

Thank you for your purchase!
Your order is complete. Please view details below.


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8. PRODUCT DELIVERY

Product delivery is possible only within the limits of the Democracy of Cyprus via the collaborating transfer company or the collaborating speed transfer company.

Delivery cost is calculated and depends on the postal code (P.C) of your area and based on the data as it is shown on the boards below.



 
 
9. RETURNS /CHANGES / CANCELLATIONS

Return Policy

The terms and conditions described in this policy apply to all products purchased from the e-shop of H.M. Housemarket (Cyprus) Ltd in Cyprus via the network area www.ikea.com.cy

Order Cancellation


When you order from the IKEA e shop (www.ikea.com.cy) products that belong to the IKEA range you have the choice to cancel your order within the same day of the order.

You can change your mind within 40 days

If you change your mind you can return the products you ordered within 40 days with your receipt and order confirmation email. To return your products you can visit an IKEA store. You can also send your request by filling the withdrawal form at cs.ecommerce@ikea.com.cy. If you need any information you can contact us on the phone at 22502502.
If your cannot return the products you purchased from IKEA online store (www.ikea.com.cy) yourself , the collaborating transfer company or the speed transfer (courier) company can return them for an extra charge. The charge depends on your postal code and the products weight. The extra charge must be paid directly to the collaborating transfer company or to the speed transfer company (courier).
No matter how you choose to request the products return, the request is valid from the date that you inform us for the request.
The products you wish to return must be in perfect condition and packed. You are responsible for the return cost unless the product is within the guarantee for reasons of deficiency. In case you open the package of the product you have to make sure to return it in perfect condition with all its parts and accessories. You agree on taking care of the return products from the moment they are delivered to you until they are delivered at the IKEA store or the collaborating transfer company or the speed transfer company (courier).

In case the products are not returned within 40 days H.M. Housemarket (Cyprus) Ltd is not obliged to accept the return or replacement of the product. In any case the maximum time limit within a product can be returned for replacement is 40 days and cannot be extended. Besides the rights provided by the return policy, all consumer rights that apply for the consumers from the existing provisions and laws regarding sales conventions and also any right deriving from the product guarantee, is recognized.

RETURNED PRODUCTS TRANSFER

In case you want to return products due to change of mind you are burdened with the immediate cost of returning the products. The delivery of the returned products can only take place from the address you stated in writing for their sending.

You agree on providing H.M. Housemarket (Cyprus) Ltd with as many details as possible regarding the delivery address, for example the floor, accessibility difficulties for the courier, elevators, narrow stairs etc in order to facilitate the delivery process at your space. You agree on having proper access to the space for the delivery of the returned products.

If the transfer operator/ courier considers the delivery of the products possible to cause damage to your space, he will inform you verbally and write it down on the delivery form. You can choose to advice the transfer operator/ courier to gather the products despite the possible damage, but we are not responsible for any damage caused to your property or the products, given the gathering of the products will occur with caution and care.

You agree on giving the partner all the products you wish to return, including all parts and equipment that are included. During the delivery of the returned products you will sign a delivery form to certify that the delivery occurred. The delivery form will be provided by the transfer operator/ courier.

If you are not able to be present during the product delivery you can choose a representative that will take over the process instead of you. The representative must be an adult and must be capable of supervising the delivery instead of you

Refund cost of returning products

If you meet the refund conditions, we will refund you the amount that commensurate with the value of the products you are returning in the same way you made the original transaction (credit/debit card, bank account deposition, PayPal), unless you wish other means of refund, in which case you must let us know in writing. In case you have paid with COD (cash on delivery) and the products return takes place by you at the IKEA store, the refund will be in cash. Furthermore we will return to you the amount you spend for the product transfer to your space you purchased via the IKEA online store (www.ikea.com.cy).

Refund of the value of the returning products will take place as soon as possible. In any case it will take place when you inform us in writing for your return request and we accept the products return and if the products have been delivered to the collaborating company / courier.

WITHDRAWL RIGHT EXCEPTIONS

The right to withdrawal does not apply in the following cases:

a) provision of goods or provision of services which price depends on the fluctuations in the financial market outside the trader's control and could occur during the withdrawal time limit

b) provision of goods manufactured according to standards you have chosen as consumer or personalized

c) provision of goods which after the delivery are mixed intrinsically with other features due to their nature.

10. VARIOUS
  • Force majeure: If for reasons of force majeure (for example bad weather conditions etc) is impossible to deliver the products within the time limit we will inform you via email in order to let us know if under the circumstances you wish to complete your order. H.M. Housemarket (Cyprus) Ltd bears no responsibility for any situation beyond its control and will do the maximum for your best service.
  • In cases where you have send your order online and during the delivery you realize that some part or product is missing please contact us to settle all the details required and send you the products you did not receive with no extra charge.
  • Terms change: www.ikea.com.cy holds the right to change or renew the terms and conditions of the transaction. The company holds the responsibility to update the present text for any change or addition to the terms.
In case you do not receive the products you ordered (and if a long time from the order has passed) please contact the customer support at cs.ecommerce@ikea.com.cy. In order for us to be able to help you more efficiently we recommend you give us the special code of your order that was send to your email address when you placed your order.

According to the Directive 2013/11/EK which has embodied in the legislation of Cyprus through the act of Extra-judicial settlement on Consumer’s demand with their reference to arbitration (Ν.148(I)/2015). If the client has an issue with the purchase he made from the online shop and lives in EU, he can use the website for extra judicial settlement: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

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